Shaun Joseph Rajah has been with the Hilton family since August of 2004. He was a transplant of Hilton Kuala Lumpur where he proudly opened the Flag Ship of this Hilton chain. Mr. Rajah was born and raised in South East Asia which is well known for tea growth and production. His extensive tea knowledge was self-taught, earning him a promotion to work and manage the Palm Court at the Drake Hotel.
Mr. Rajah attended elementary, middle and high school in Kuala Lumpur, Malaysia. His higher education includes earning a bachelors degree in International Hotel Management from Institute Vatel, France . Shaun enjoys diverse educational experiences and continues to pursue his passion of life-long learning. Education is important to him, as he strives to be a contributing member of society. Mr. Rajah is currently a member of the American Tea Master Association and a member of the Speciality Tea Institute, a Division of the Tea Association of the U.S.A. Inc.
The American dream is an ideal held by many in that, through hard work, courage and determination one can achieve prosperity and freedom. These were values held by many early European settlers, and have been passed on to subsequent generations, including my own. I have always seen the United States of America as a country filled with opportunity to succeed and prosper. While many may view this ideal as cliché, as I embark on my life journey, I realize that opportunity indeed, is one of many things what makes the U.S.A. a world leader and dream for many around the world. During my time in the U.S., I have come to realize how fortunate I am to be living the American Dream. It has shaken me and humbled me. As a child, my mother always told me that I could be whatever I wanted to be, and that America would give me the chance to achieve all of my goals. My mother's words set deeply into my mind and influenced every decision I made. I am hopeful that I can continue to live this American Dream and be a contributor to society.
Shaun manages the Palm Court Tea Room and Lounge and his primary responsibility includes managing all aspects of restaurant operations, staff coordination, reservation management and customer service initiatives. He is employed on a full-time basis and has implemented numerous operational improvements during his tenure. Shaun manages a team of 12 team members in the Palm Court where Afternoon tea has been a tradition since 1982. His major duties include:
•Consulting on Tea Education (Training)
•Tea taster and buyer specializing in high end loose teas (oversees the tea selection at the Palm Court.
•Created Tea Service Procedures
•Principal work is in the area of tea procurement, as tea is a seasonal crop as well as in creating blends
recipes that will maximize the many delicious flavors of tea.
•Developing and integrating tea lists and specialized blends for clients.
•Training of respective staff. Working along with the culinary team to pair teas that will best complement each particular food menu item.
•In direct contact with patrons, educating them on tea’s properties and working within their taste preferences and budget parameters.
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